|
|
|
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
 |
|
SOFT SKILLS TRAINING CLASSES |
|
|
These are 6-hour and 3-hour training classes.
6-hour classes cost $215, and 3-hour classes cost $155. Classes
with ** cost $235.
Each class includes a take-home manual, a Certificate of Completion, and you can contact your instructor after your training with questions. Please contact us for the Soft Skills
training schedule at 804-288-8331. |
|
COMMUNICATION
|
|
| Advanced Communication Skills - 6 Hours | Examine the components of good written and verbal communication by: determining the content of your message, the best way to deliver your message verbally, examine the basics of building a well-structured presentation, examine the mechanics of delivering a successful presentation. |
|
Communicating Across Cultures - 3 Hours |
Examine differences between cultures, identify methods of communicating effectively and appropriately with people from different cultures, and describe cultural differences in business protocol. Identify methods for creating high-performing, cross-cultural teams, describe strategies for conducting successful multicultural negotiations, and explore ways of effectively resolving conflict in other cultures. |
| Developing and Presenting Successful Training for Non-training Professionals - 6 Hours | Though you may be an expert in your field, you may require a new set of skills to deliver that knowledge in a training role. Learn to identify the training needs of your audience and business requirements of your sponsor. Develop and present your training. |
|
Effective Business Writing - 6 Hours |
Learn effective strategies to sharpen your writing skills by structuring your ideas logically, exercising diplomacy in letters and reports, and shaping your arguments. Utilizes e-mail, instant message, internal report, business letters, thank-you letter, business proposal, and executive summary. |
|
Effective Presentations - 6 Hours |
Effectively participate in and conduct meetings, as well as deliver professional presentations. |
| Fundamentals of Communication - 6 Hours | An overview of the basic principles of business communication. Learn guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse organizations. |
|
Grammar Essentials - 6 Hours |
Learn the elements of correct grammar for use in professional writing. |
|
Using Data to Communicate - 3 Hours |
Use methods necessary to prepare and present data to effectively inform or persuade your audience. |
| Writing for a Global Audience - 3 Hours | As a content developer with a project to localize content into other languages, learn to create a localization strategy, analyze content to identify problem areas, and write content suitable to be localized. |
|
SALES & MARKETING
|
|
|
Effective Time Management - 6 Hours |
Identify effective time-management strategies, including defining personal and professional goals, establishing priorities, and identifying the tasks that will be critical to achieving those goals. Create a personal time-management action plan. |
| Fundamentals of Selling - 6 Hours | An overview of the basics of selling with an emphasis on the different stages of the sales cycle. Guidelines and best practices for preparing to sell, finding prospects, making sales presentations, negotiating the close, and following-up the sale. Increase sales efficiency and effectiveness. |
|
Negotiating Skills - 6 Hours |
Perform the basic steps in a business negotiation. |
|
CUSTOMER SERVICE / IT
|
|
|
Customer Service Via Phone and Email - 6 Hours |
Practice skills and apply principles for providing customer service remotely, via telephone and the web. |
| Excellence in Technical Customer Service - 6 Hours | Develop skills that will help you interact with customer in a positive and professional. manner, diagnose the customer's issue and deliver solutions. |
| Fundamentals of Customer Service - 6 Hours | Guidelines and best practices for providing excellent customer service that will enable frontline associates and service staff in back-up and support roles to build, maintain, and increase a loyal customer base. |
| Managing Outsourced Projects as an IT Vendor** - 6 Hours | Recognize the fundamentals of outsourcing, discuss vendor selection, pricing models, and the contracting process; learn the importance of work transition and people management; manage an outsourced operation, best practices for the financial management of outsourced projects and project closure. |
|
MANAGEMENT / TEAMS / PROFESSIONAL DEVELOPMENT
|
|
| Appraising Performance - 6 Hours | The basics of conducting performance appraisals. Guidelines and best practices for evaluating and improving the work performance of employees, thereby increasing quality and productivity. |
| Change Management for Employees - 3 Hours | Identify ways to solve problems related to change on the job, including recognizing, anticipating, and effectively managing change. Define change management, identify change management strategies, define the psychological process of moving through change, explore ways to embrace change on an ongoing basis. |
| Change Management for Managers - 3 Hours | Learn to implement and manage change. Plan for change, communicate change, manage the impact of change on your team members, and successfully implement changes at work. |
| Coaching Essentials - 3 Hours | Establish a coaching relationship with a coachee, use appropriate skills for conducting and coaching conversation, be able to create, monitor, and modify the coaching action plan. |
| Creating and Maintaining Life Balance - 6 Hours | Discover methods of preventing and dealing with stress at work and home. |
| Effective Facilitation Skills - 6 Hours | Identify methods of effectively facilitating meetings and group work sessions. |
| Effective Management - 6 Hours | Explore the fundamental concepts of effective management. |
| Emotional Intelligence for Managers - 6 Hours | Evaluate your current emotional intelligence abilities and apply strategies to improve your emotional intelligence. |
|
Finance Essentials - 6 Hours |
Understand financial roles and responsibilities in business organizations, discuss the purpose of financial reports and documents as well as how to read them, and examine money in business and the role of the federal government in regulating financial concerns. Financial management and financial ethics. |
|
Financial Essentials - 6 Hours |
Explore the fundamentals of finance and discover how all areas of the company contribute to its financial well-being. Includes budgeting, cash-based and accrual-based methods of accounting, income statements, balance sheets, cash flow statements, evaluate financial statements, financial formulas and more. |
| Getting the Results Without the Authority | Learn to build relationships with associates; justify the business need, navigate your company's culture, and develop a resolution strategy; get what you need from business associates to complete your task. |
| Hiring Outstanding Teams - 6 Hours | Learn to assess your team needs, attract candidates, interview them, select and hire the ideal candidate, and integrate the employee into your team. |
| Interviewing Skills for Management - 6 Hours | Examine guidelines and strategies for making effective hiring decisions. |
| Managing Conflict - 3 Hours | Understand and implement strategies that will help you to manage conflict effectively. |
| Managing Innovation and Creativity - 3 Hours | Identify how a creative team works and what your role is as team leader; explore how to lead a creative team from idea implementation and how to troubleshoot problems in the innovative process. |
|
Managing Organizational Goals - 6 Hours |
Learn to develop skills needed to establish tactical goals for your team based on organizational directives and general goals from your manager, and create and manage an action plan to achieve these goals. |
| Managing Project Teams - 3 Hours | Identify ways of building a team, apply strategies for managing a working team, and identify ways of effectively decommissioning a team. |
| Motivating Your Employees - 3 Hours | Identify motivation and the factors that influence it. Implement managerial strategies to increase employee motivation, to improve job performance, and ultimately to create a self-motivated work force. |
| Performance Management - 3 Hours | Learn a style of management designed to improve the performance levels of employees by creating and implementing performance management plans and though coaching and feedback. |
| Practical Leadership - 6 Hours | Learn the practical skills you need to be an effective leader in your organization. |
|
Problem-Solving Skills - 6 Hours |
Investigate strategies to help you clearly define your problem, determine and present your solution, and monitor the results. |
| Sexual Harassment Awareness for Employees - 3 Hours | Develop a working knowledge of how to prevent sexual harassment for non-management employees. |
| Sexual Harassment Awareness for Supervisors - 3 Hours | Identify methods of educating and guiding supervisors and managers to prevent sexual harassment complaints and concerns. |
|
Strategic Planning Skills - 3 Hours |
Learn to develop an approach to the formulation of strategic programs and initiatives critical for effectively leading and managing an organization. |
| What Good Managers Do: The First 100 Days - 3 Hours | Gives new managers the basics of effective management for their first 100 days on the job. |
|
PROJECT MANAGEMENT
|
|
| Project Management Fundamentals - 6 Hours | Overviews the basics of project management. Provides the theory and core methodology you will need to manage projects or participate on project teams. |
| Project Management Skills for Non-Project Managers - 3 Hours | Identify methods of effectively managing small to medium-sized projects and achieving their stated objectives. |
| Introduction to Project Portfolio Management** - 6 Hours | Become a Project Portfolio Management (PPM_ practitioner and demonstrate best practices in project management on the job. |
| Introduction to Agile Project Management** - 6 Hours | Identify the Agile project management principles and use Scrum to manage projects. |
|
About Us | How We Help | Courses Offered | Class Schedule | Registration Form Commonwealth
Computer Training Website Design by HunterNet is association with Free Rein Marketing. Hosted by Mediatech Enterprises.
|