Return to Soft Skills

Managing Conflict (Half-Day)
This course will assist you in understanding and implementing strategies that will help to manage conflict effectively.

Upon successful completion of this course, students will be able to:

• Develop skills to assess a conflict situation and monitor your reaction to the conflict.
• Utilize effective communication techniques to manage conflict in a proactive manner.
• Resolve conflict through identifying it's source, and determining and implementing the best solution.

Lesson 1: Recognizing Conflict

Topic 1A: Identify Your Personal Reaction to Conflict

Topic 1B: Develop a Healthy Attitude Toward Conflict

Topic 1C: Assess the Situation

Topic 1D: Avoid Conflict Escalation

Lesson 2: Responding to Conflict

Topic 2A: Actively Listen

Topic 2B: Communicate Effectively

Topic 2C: Respond to Negative Tactics

Lesson 3: Resolving Conflict

Topic 3A: Identify the Source of the Conflict

Topic 3B: Determine the Best Solution

Topic 3C: Implement the Solution

Contact us at 804-288-8331 for the soft skills training schedule.

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Commonwealth Computer Training
A Division of Commonwealth Personnel Consultants, Inc.
Forest Plaza II Building, 7275 Glen Forest Drive, Suite 200
Richmond, VA 23226
Phone: 804.288.8331
Fax: 804.288.4831
info@commonwealthcomputertraining.com

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