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FRONTLINE LEADERSHIP
Teaches
students how to deal with difficult employees. Students learn about the
characteristics and sources of difficult behavior, effective techniques
to prevent difficult behavior, and effective communication methods.
Students will learn the importance of managing knowledge, conducting
assessment interviews, asking for employee input, and providing
continuing education opportunities for employees. Course activities also
cover the affects technology has on the exchange of knowledge and how to
use different types of communication technology. Finally, students
examine workplace culture and how to lead employees through culture
changes as well as tips for fostering a positive work environment,
addressing negativity, and inspiring employee innovation.
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