Return to Soft Skills

Excellence in Technical Customer Service (One-Day)
As a provider of customer service in a technical field, you need to interact with customers to address their technical concerns. To do this effectively, you need to develop skills that will help you interact with customers in a positive and professional manner. In this course, you will apply important principles and skills you can use as a technical customer service representative.

Upon successful completion of this course, students will be able to:

• Meet the customer.
• Diagnose the customer's issue.
• Deliver solutions.

Lesson 1: Meeting the Customer

Topic 1A: Be a “People Person”

Topic 1B: Represent Your Company

Topic 1C: Relate to the Customer

Lesson 2: Diagnosing Issues

Topic 2A: Deal with a Customer's Misrepresentations

Topic 2B: Determine the Customer's Need

Topic 2C: Troubleshoot the Customer's Problem

Lesson 3: Delivering Solutions

Topic 3A: Finalize the Solution

Topic 3B: Educate the Customer

Topic 3C: Deliver Bad News

Topic 3D: Achieve Performance Standards

Topic 3E: Close the Contact

Contact us at 804-288-8331 for the soft skills training schedule.

About Us | How We Help | Courses Offered | Class Schedule | Registration Form

Commonwealth Computer Training
A Division of Commonwealth Personnel Consultants, Inc.
Forest Plaza II Building, 7275 Glen Forest Drive, Suite 200
Richmond, VA 23226
Phone: 804.288.8331
Fax: 804.288.4831
info@commonwealthcomputertraining.com

Website Design by HunterNet is association with Free Rein Marketing.

Hosted by Mediatech Enterprises.