Return to Soft Skills

Effective Management (One-Day)
The world of business is increasingly becoming centered about the interaction of different teams, both within and outside the organization. The success of a team within a company is often directly linked to the ability of a manager to lead and manage the team effectively. In order to perform the job well, the manager must understand the different roles of everyone involved in the team, and be trained in developing the capabilities of all team members and addressing issues as soon as they surface. This course will help you gain an understanding of the basic fundamentals of becoming an effective manager for your team.

Upon successful completion of this course, students will be able to:

• Determine the roles that a manager must fill on a team, and explore the key areas of personal development.
• Discover how to detect silent messages through body language and other means of nonverbal communication. You will also bolster your listening skills through active listening.
• Discover ways of identifying problems, prioritizing problems, and implementing solutions effectively.
• Empower your workgroup through delegation and coaching.
• Discover the stages of team development and examine the need for regular team meetings.

Lesson 1: Developing as a Manager

Topic 1A: The Role of an Effective Manager

Topic 1B: Personal Skills Development

Lesson 2: Communicating Successfully

Topic 2A: Speak Without Talking

Topic 2B: Manage Better By Listening

Topic 2C: Assert to Achieve

Lesson 3: Creating Successful Solutions

Topic 3A: Identify the Core Problem

Topic 3B: Solve Problems Creatively

Topic 3C: Implement Solutions Decisively

Lesson 4: Empowering Your Workgroup

Topic 4A: Delegate For Results

Topic 4B: Coach for Achievement

Topic 4C: Evaluate Staff Performance

Lesson 5: Cultivating Great Teams

Topic 5A: Create an Invincible Team

Topic 5B: Inspire Team Success

Topic 5C: Team Briefings for Success

Topic 5D: Resolve Conflicts Positively

Appendix A: Project Roles

Appendix B: Updated Team

Appendix C: Delegating for Results—Task List

Appendix D: Email Conflict

Contact us at 804-288-8331 for the soft skills training schedule.

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Commonwealth Computer Training
A Division of Commonwealth Personnel Consultants, Inc.
Forest Plaza II Building, 7275 Glen Forest Drive, Suite 200
Richmond, VA 23226
Phone: 804.288.8331
Fax: 804.288.4831
info@commonwealthcomputertraining.com

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